jillvo Privacy Policy

Section 1

jillvo operates the online casino and sports betting platform accessible at jillvo.org. We are the data controller responsible for your personal information collected through the jillvo platform, including all games, sportsbook markets, account management features, payment processing interfaces, and customer support channels.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact our dedicated privacy team using the details below. All privacy-related enquiries are handled in strict confidence.

Section 2

jillvo collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect are described below. We do not collect data beyond what is required for the purposes set out in this policy.

Section 3

jillvo collects personal data through the following channels:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or updating your account settings.
• Automated technologies: Technical data collected automatically via cookies, server logs, and similar tracking technologies when you access or use the jillvo platform. See Section 8 for full details on cookies.
• Third-party sources: Identity verification data provided by our KYC (Know Your Customer) service providers; fraud screening data provided by our risk management partners; payment confirmation data provided by bKash, Nagad, Rocket, Upay, Visa, and Mastercard processing networks.
• Publicly available sources: Where necessary for fraud prevention or compliance purposes, jillvo may supplement your data with information from publicly accessible databases or registries.

Section 4

jillvo processes your personal data only for specific, legitimate purposes. The table below outlines the primary purposes for which we use each category of data:

• Account registration and management: To create, verify, and maintain your player account, including enforcing the 21+ age restriction and single-account policy.
• Identity verification (KYC/AML): To fulfil our obligations under applicable anti-money laundering standards. All players may be required to submit identity documents before withdrawals are processed.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate records of all financial transactions in BDT (৳).
• Service delivery and personalisation: To provide access to casino games, live dealer tables, and cricket and sports betting markets, and to tailor promotional offers and bonus recommendations to your playing preferences.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, collusion, bot usage, and other prohibited conduct on the platform.
• Customer support: To respond to your queries, complaints, and requests in a timely and accurate manner, and to maintain records of support interactions for quality assurance.
• Responsible gaming compliance: To monitor gambling patterns that may indicate problem gambling behaviour, to enforce player-requested limits, and to apply mandatory cooling-off periods or self-exclusions.
• Marketing communications: To send you promotional offers, bonus alerts, and platform updates where you have provided your consent. You may withdraw your consent to marketing communications at any time by contacting [email protected].
• Legal and regulatory compliance: To comply with any applicable legal obligations, respond to lawful requests from authorities, and enforce jillvo's Terms & Conditions.
• Platform improvement: To analyse aggregate usage patterns, diagnose technical issues, and improve the performance, reliability, and feature set of the jillvo platform.

Section 5

jillvo processes your personal data on the following legal grounds:

• Contractual necessity: Processing that is required to perform our contractual obligations to you as a registered player — including account management, payment processing, and service delivery.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and analytics, where those interests are not overridden by your fundamental privacy rights.
• Legal obligation: Processing required to comply with applicable anti-money laundering, age verification, and data retention obligations.
• Consent: Processing for marketing communications, where you have freely given your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Section 6

jillvo does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following circumstances and only with parties who are contractually obligated to handle it securely:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and their associated processing networks, solely for the purpose of executing your deposit and withdrawal transactions.
• Identity verification providers: Third-party KYC and AML service providers engaged to verify your identity documents and screen for sanctions or politically exposed person (PEP) status.
• Game software providers: Providers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi may receive limited technical data (such as session tokens) necessary to deliver game content. These providers do not receive your full identity or financial data.
• Fraud prevention and risk management partners: Specialist third parties engaged to analyse transaction patterns and flag suspicious activity for review.
• Legal and regulatory authorities: Where jillvo is required by law, court order, or lawful regulatory request to disclose personal data, we will comply. We will notify you of such disclosure where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections remaining in place.

Section 7

jillvo retains your personal data for as long as necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, and to resolve disputes or enforce our agreements. The following general retention periods apply:

• Active account data: Retained for the full duration of your account's active status plus a minimum of five (5) years following account closure, to satisfy anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of seven (7) years from the date of each transaction, in accordance with financial record-keeping best practices.
• Identity verification documents: Retained for five (5) years from the date of verification or account closure, whichever is later.
• Customer support communications: Retained for three (3) years from the date of the last interaction, unless a longer period is required by an ongoing dispute or regulatory matter.
• Marketing consent records: Retained until you withdraw your consent, plus one (1) year thereafter as evidence of the consent record.
• Technical/log data: Retained for up to twelve (12) months for security monitoring and fraud detection purposes, then deleted or anonymised.

Upon expiry of the applicable retention period, jillvo will securely delete or anonymise your personal data so that it can no longer be associated with your identity.

Section 8

jillvo uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, maintain session security, and analyse usage patterns. The following categories of cookies are used:

• Strictly necessary cookies: Required for core platform functionality including login sessions, session security tokens, and the shopping cart equivalent used by the cashier. These cannot be disabled without impairing the platform's operation.
• Functional cookies: Used to remember your preferences such as language settings, display preferences, and responsible gaming tool configurations across sessions.
• Analytics cookies: Used to collect aggregated, anonymised data about how players interact with the jillvo platform, enabling us to identify performance issues and improve the user experience.
• Security cookies: Used to detect fraudulent activity, identify unusual login patterns, and protect against automated attacks and bot traffic.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in or using core platform features. jillvo does not use advertising or cross-site tracking cookies.

Section 9

jillvo applies robust technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security practices include:

• 256-bit SSL/TLS encryption across all data transmitted between your device and jillvo's servers.
• Encrypted storage of sensitive personal data, including identity documents and financial records, on secured servers with restricted access controls.
• Multi-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Regular internal security reviews, vulnerability assessments, and penetration testing conducted by qualified security professionals.
• Strict access controls ensuring that only authorised jillvo personnel with a legitimate operational need can access personal data, governed by a least-privilege policy.
• Incident response procedures to detect, contain, and notify affected players of any data breach in a timely manner.

Section 10

jillvo respects your rights in relation to your personal data. Depending on applicable law and the specific circumstances of your request, you may be entitled to exercise the following rights:

• Right of access: You may request a copy of the personal data jillvo holds about you, along with information about how it is being processed.
• Right to rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to erasure: In certain circumstances, you may request that we delete your personal data. This right is subject to legal retention obligations — we cannot erase data we are required to retain by law.
• Right to restrict processing: You may request that we temporarily suspend the processing of your data while an accuracy dispute or objection is under review.
• Right to data portability: You may request a machine-readable copy of your personal data to transfer to another service provider, where technically feasible.
• Right to object: You may object to processing based on legitimate interests or direct marketing at any time. Where you object to marketing, we will stop sending you promotional communications immediately.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without penalty. Withdrawal of consent does not affect the lawfulness of any processing carried out before withdrawal.

To exercise any of the above rights, please contact our privacy team at [email protected] with the subject line "Data Subject Request", including your full name and registered account email address. jillvo will respond within 30 days. In some cases, we may need to verify your identity before processing your request.

Section 11

jillvo is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process requires all players to confirm they are 21 years of age or older, and identity verification is used to enforce this requirement.

If jillvo discovers that it has inadvertently collected personal data from a person under the age of 21, we will immediately suspend the associated account, delete all personal data collected, and forfeit any funds held in that account in accordance with our Terms & Conditions.

If you believe a minor has registered on jillvo, please notify us immediately at [email protected] and we will investigate without delay.

Section 12

The jillvo platform may contain references to third-party game providers and payment services. jillvo is not responsible for the privacy practices of any third-party provider. When you interact with game software provided by studios such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, or Ezugi within the jillvo interface, your game session data is processed in accordance with those providers' own privacy policies in addition to this policy.

Similarly, when you initiate a payment via bKash, Nagad, Rocket, or Upay, the payment provider's own terms and privacy policy govern the handling of your financial data within their respective networks. jillvo recommends that you review the privacy policies of all payment providers you use.

Section 13

jillvo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or business operations. When we make material changes, we will notify registered players by displaying a prominent notice on the platform and, where appropriate, by sending a notification to your registered email address.

The revised Privacy Policy will take effect from the date it is published on jillvo.org/privacy-policy. Your continued use of the platform after the effective date of any revised policy constitutes your acceptance of the updated terms. We therefore encourage you to review this page periodically to stay informed of how jillvo protects your personal data.